Emergency Procedures

A major challenge for all members of the emergency team is to control the emotions of the other employees. Here are a few suggestions that may be useful:

Panic Deterrents

• Inform personnel what is expected of them in an emergency. Participate in drills.
• Exemplify strong, competent leadership.
• Demonstrate leadership by remaining calm yourself.

Antidotes for Panic

• Provide assurance.
• Exert positive leadership.
• Reassure the group by giving information and instructions calmly.
• Eliminate unrest.
• Dispel rumors.
• Identify troublemakers and prevent them from spreading discontent and fear.
• Demonstrate decisiveness.
• Suggest positive actions.
• Indicate what to do, rather than what not to do.